Q-Jam

IPSee — Support

Owner: Q-Jam B.V.
Last updated: 2026-10-16

Get help

Email support@q-jam.nl and a person will reply. These details help us answer the first time:

  • your IPSee version: right-click the IPSee icon in the menu bar, choose About IPSee, and copy the line that starts with Version, for example “Version 1.5.0 (410)”;
  • your macOS version: Apple menu › About This Mac;
  • what you did, what you expected, and what happened instead;
  • a screenshot of the IPSee popup, if it shows the problem.

Never send a password or other secret. We will never ask for one.

Requirements

IPSee runs on macOS 14 Sonoma or later.

Finding your way around

IPSee lives in the menu bar: it has no Dock icon and no main window.

  • Click the globe icon to open the popup with your connection, external addresses, interfaces and reachability targets. Click anywhere outside it to close it.
  • Right-click the icon, or Control-click it, for its menu: About IPSee, Settings… and Quit IPSee.

To quit IPSee, choose Quit IPSee from that menu. Pressing ⌘Q in the Settings window closes only the window, because IPSee has no menu bar of its own.

Common questions

How do I start IPSee when I log in?

Open Settings… › General and turn on Launch at login. If macOS asks you to allow it first, the pane says so and offers Open System Settings.

The External line says “no connectivity”

IPSee could not reach its address server over that family (IPv4 or IPv6), so that family does not reach the internet from your Mac right now. A captive Wi-Fi portal, a VPN, a firewall or a network outage can all cause this. IPSee tries again after 15 seconds, and then less often, so the line recovers by itself once the connection works.

“server error” means IPSee did reach the server, so your connection works, but the server’s answer was unusable. If it lasts, please tell us.

There is no IPv6 line

Your network does not give your Mac a public IPv6 address, so there is nothing to show. The line is also hidden when Settings… › Network › Show IPv6 addresses is off.

A target says “Inactive · no IPv6” or “Inactive · no IPv4”

The target needs an IP family that has no working connection right now, for example an IPv6 address on an IPv4-only network. IPSee does not check it, count it as down or notify you about it until that family works again.

A target says “Not checked”

macOS refused IPSee’s ping for that target, so no check could run. It does not count as a failure and sends no notification. IPSee needs no helper, administrator password or approval to ping; if this persists, please tell us.

Adding a target says “Use https://”

A plain http:// address works only for a local address, a .local name or a one-word host such as router. For any other host, use https://, or choose the ICMP or TCP type instead.

I don’t get notifications when a target goes down

IPSee asks for permission the first time it needs to notify you, after a target fails three checks in a row by default. If you declined, allow notifications for IPSee in System Settings › Notifications. The number of failures and the time between notifications are in Settings… › Reachability.

How do I change IPSee’s language?

Choose Settings… › General › Language: System default, English or Nederlands. IPSee shows the new language after it relaunches; the pane offers Relaunch Now.

How do I undo my changes to the settings?

Each Settings pane has Reset to Defaults, which resets that pane’s settings. Your reachability targets are kept.

An older IPSee asked for my administrator password

Early builds installed a helper for ping. IPSee no longer uses it. If your Mac ran one of those builds, the helper may still be there, unused: /Library/PrivilegedHelperTools/com.qjam.IPSee.helper and /Library/LaunchDaemons/com.qjam.IPSee.helper.plist. You can delete both; that needs an administrator password.

Uninstalling IPSee

  1. Quit IPSee from its menu: right-click the icon, then Quit IPSee.
  2. Drag IPSee from your Applications folder to the Trash.
  3. To remove its settings and targets as well, delete the folder ~/Library/Containers/com.qjam.IPSee.

If you turned on Launch at login, check that IPSee is gone from System Settings › General › Login Items.

Privacy

What IPSee keeps on your Mac and what it sends is in its privacy policy: in the app under About IPSee › Privacy Policy, and online at q-jam.nl/privacy/ipsee. Questions about your data go to privacy@q-jam.nl.